1. Are you a manufacturer or a trade company?
We are a manufacturer that has been designing and producing LED lighting fixtures since 2012. Located in Zhongshan City, Guangdong Province, we have over 100 employees and a factory covering an area of 10,000 square meters. Our products have obtained various certifications such as CE, UL, ETL, etc.
2. Can I buy samples before placing orders?
Certainly, we welcome the opportunity to compare and test our samples. Please contact us, and there will be a chance to receive a free sample.
3. Can you take OEM or ODM orders?
Yes, we can handle OEM or ODM orders. We not only meet customized requirements but also provide free design and CAD drawings for engineering projects.
4. How long will the delivery time be?
The delivery time depends on the order quantity and the season. Usually, we can deliver the small order within 3-7 days, and the large order within 25 days.
5. What about shipping and freight?
You can transport goods by sea, air, or courier. Please confirm with us before placing an order. We have professional freight agents to handle transportation matters.
6. I don't know how to install it,What should I do?
There is a product manual inside the packaging of each product, and our service staff will also communicate and guide you online.
7. How to deal with the faulty?
Firstly, our products are produced in the strict quality control system and the defective rate will be less than 1‰.Secondly, during the guarantee period, we will send new lights with new order for the small quantity. For defective batch products, we will repair and resend them to you or we can discuss the solution including re-call according to real situation.
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