1. who are we?We are based in Guangdong, China, start from 2008,sell to Western Europe(68.00%),Eastern Asia(20.00%),North America(5.00%),Eastern Europe(3.00%),Oceania(2.00%),Domestic Market(2.00%). There are total about 51-100 people in our office.
2. how can we guarantee quality?Always a pre-production sample before mass production;
Always final Inspection before shipment;
3.what can you buy from us?LED Grow Light,LED Aquarium Light,LED Outdoor Lighting Products,LED Indoor Lighting Products
4. why should you buy from us not from other suppliers?Advantages: 1. We are one of the manufacturers of LED grow Light,15 years producing experience of led lights . 2. We have 8 complete production lines. 3. We have good QC to inspect all production process
5. what services can we provide?Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian
6. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
7. What about the lead time?
A:Sample needs 3-15 days, mass production time needs 1-4 weeks for bulk purchase.
8. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7days to arrive. Airline and sea shipping also optional.
9. How to proceed an order for led light?
A: Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.
10. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
11. Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
12. How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
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