About Product
1. Can the lamp dimmable?
(1) If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.
(2) For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us.
We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
About Logistics
1. When will the item be shipped?
Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.
2. When will I receive the item?
We offer a wide range of shipping methods. They vary in processing times and shipping times.
Please note: Due to the global COVID-19 pandemic, delivery delays may occur with some of our suppliers and carriers.
3. What shipping methods do you offer?
EMS, DHL, 4PX, UPS and FedEX. We have a wide range of shipping methods with different delivery time.
About Return & Exchange
1. If I don't like the item, can I return it and get a refund?
Yes, you can apply for a return within 30 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more).
2. What if I receive a damaged item?
In case you have received a damaged item, please email us at our shop within 48 hours of delivery and attach clear pictures of the damage.
Broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide a new replacement for glass or shades at no additional charge.
If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).
3. What if I receive a wrong item?
In case you have received a wrong item, please email us at our shop within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
4. When will I receive the refund? Where is the refund back?
After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your credit card or original payment account. The processing time of Credit card is 3-5 days and PayPal 2-3 days.
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