1. Are you a factory or a trading company? We are a factory, our factory is located in the capital of lamps--Zhongshan Ancient Town, we have specialized in manufacturing lamps for more than 15 years.
2. What are your main products? Decorative lights and customized lights for store managers, online stores, houses, hotels and villas, shopping mall projects, etc.
3. Can I get samples? We are happy to provide you with samples, some of them are free and some of them require a fee.
4. Can our logo be printed on the carton? Yes, please send us your requirements and requirements for logo and packaging standards before mass production. Can you produce lights according to our requirements?
5. Can you produce lights according to our requirements? Of course, we have a professional team of engineers to do it for you.
6. Can I inspect my goods before shipment? Yes, welcome to check the goods at any time, we will keep updating videos and photos while making lights for you
7. Can I get a discount or negative price? Yes, please tell us your exact needs and purchase quantity, we will provide you with the best price
8. How long is the average delivery time? It depends on material or color samples around 3-7 days, for ready-made products we can give you within 3 days, for customized products and mass production, it will take 15-35 days .
9. Which shipping method can we choose? You can choose to express samples, small items and urgent items, you can ship by air, bulk orders, by sea, no matter what, we will follow your requirements.
10. How many years is the warranty of your product? 2-5 years for led and driver parts, we can choose which led and driver according to customer's needs for bulk order or project order.
11. If any quality problems occur, how will you solve them? We have a professional quality control team to inspect before shipment, if there is a problem with the LED or driver, we will send you a new LED or replace the driver within 2 -5 years, and we will pay for the spare parts cost and express delivery fee, After 2-5 years you only need to pay the fee or add it to your new order payment
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