A1. Usually, different product requirements have different delivery dates; The delivery date fornormal products is About 10 to 30 days, the sample takes 3 to 10 days. Q2. What is your minimum order quantity?
A2. The minimum
order quantity for regular wall lamps is 2pcs, and for customized products, the minimum order quantity is 100pcs. We can provideyou with sample confirmation before ordering
Q3. What are your payment terms?
A3. Our standard payment term is a 30% deposit
prepaid by wire transfer, and the balance should be paid before shipment. However, as our cooperation grows, we can also adjustthe percentage of T/T and support other payment terms, such as L/C
Q4. How to control one's own quality?
A4. We have three quality
control processes: first is IQC, we check 20% of each component and match them to check if they are functioning properly, secondFor IPQC, address quality issues during daily production, in-process audits, and incoming inspections. third For finished productcutting inspection, check 20% to see if each piece of finished product is qualified.
Q 5. Which country is your best-sellingregion?
A5. Where is your main market? Our best-selling regions are the United States and Europe, with the main markets being
Europe, Central and South America, the Middle East, Africa, Asia, China, and more.
Q6. Can you provide ODM/OEM services?
A6. Yes,
we have over 10 years of experience in the lighting business and are confident in providing ODM/OEM services to our customers.
Q7.Do you have international certification?
A7. Yes, we now have CE and ROHS certifications. Of course, if your quantity is large
enough, we can provide the certification you need
Q8. What is the warranty for your product?
A8. For most of our products, the
warranty period is 3 years
. Q9. How long have you been handling complaints?
A9. We can provide you with fast, efficient, and
enjoyable after-sales service. Usually, after collecting all necessary information, we need 3 days to provide a solution. If it is
due to quality issues, we will provide corresponding compensation, but we need you to provide us with detailed photos and videos.
After our quality control analysis and identifying the cause, we will provide you with a solution.
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