| Q1: What are payment terms for new customers? |
A: Usually we make transaction via alibaba trade assurance, after we set up an order, you can pay with credit card, visa, E-checking, western union or T/T. |
| Q2: What about the lead time? |
A: for order under 50 sets, we can ship in 7 days after payment made.for order more than 100 sets, we can ship in 10 days after payment made. |
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| Q3: How do you ship the goods and how long does it take to arrive? |
| A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. |
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| Q4: Can I print my logo on the fixture? |
| A: Yes, we can put your logo on the body of the lamp free of charge.There is no minimum MOQ. |
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| Q5: Do you offer guarantee for the products? |
A:We offer a three-year guarantee.Free replacement service within 3 year.All our lights go through a series of checks.And guarantee the quality. |
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| Q6: What is your MOQ? |
| MOQ always is 1pc for wholesale orders. |
| 2. What types of packaging do you usually use for this product? |
| Normally we offer Color Box packing. |
| Q7: How long does it take to manufacture once an order has been placed? |
| It depends on the volume of the order.Most Online wholesales orders we ship within 3-5 days after we receive payment. |
| Q8: What methods of payment do you accept for the full-order? |
| Various payment methods are available, including via PayPal, Visa,MasterCard, Alibaba Trade Assurance,Western Union and T/T. |
| Q9: Is it possible to put our logo on your product or product packaging? |
| Of course, we have a factory, welcome to customize such as your brand,LOGO,Color, Product Manual,packaging etc.... |
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| Q10: How Can I order? |
| Have items in stock, Click "Start Order" and pay directly! |
| (Input quantity, choose your country, then you can see total price) |
| Please do write your Name, Address, Zip code and Phone number for delivery! |
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| Q11: Why did our Customers choose us? |
| Reply < 3 hours. |
| Delivery time > 99%. |
| Quality Control > 99% |
| After-sales Service > 99% |
| 100% QC inspection Before the timely delivery of the goods. |
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| Q12: Can you provide OEM or ODM service? |
Yes,our company professionally takes OEM and ODM service depending on our excellent R&D team, perfect quality and lighting solutions,just tell us your ideas. |
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| Q13: How can I get a sample for quality check? |
After price confirmation, you can require samples to check our quality.If you need samples,we will charge the sample cost. But the sample cost can be refunded after order confirmationif the quantity can exceed our MOQ. |
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| Q14: When can I get the quotation? |
If any items get your interest, please send feedback to our email or chat on trade manager.We usually quote within 12 hours after get your inquiry. If you are having a very urgent project that needs our quick response, please call us or tell us in your email so that we will regard your inquiry as a priority. |
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| Q15: What's the lead time for mass production? |
It depends on the order quantity and the reason you place the order. Our usual practice is around 20-30 days after the deposit payment. And we suggest that you start inquiry 10days before the date you would like to receive the goods. |
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| Q16:What is the terms of delivery? |
| We accept EXW, FOB, CIF, etc. You could choose one of the most convenient and cost effective way. |
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| Q17:How fast can you delivery the goods? |
| A:For sample order, 2-5 days. For bulk order, 12-28 days. |
| Q18:Do you offer guarantee for the products and How to deal with the faulty? |
A: Yes, we offer 3-5 years warranty for our lights. Firstly, Our products defective rate will be < 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation. |
| Q19:How to place an order? |
A: First you can place order on Alibaba , or we can send you contract and you pay to our company bank account. Just mail us or chat with us. |
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