1.Are you a factory or trading company ? We are a factory ,and our factory is located in the capital of the lights--Zhongshan Guzhen ,we are professional making lights more than 15 years.
2.What are your main products? Decorative lights and customize lights,which use for shop keepers ,online shops,house ,hotels and villas ,Shopping mall projects ,etc.
3.Can I get a sample ? We are glad to offer you samples ,some of them are free,some of them need to charge.
4.Is it OK for printing our logo on the cartons? Yes, please send us your requirements and demands of your logo and packaging standards before mass production. Can you produce the lights as per our requirement ?
5.Can you produce the lights as per our requirement ? Sure ,we have professional engineers teams to do it for you .
6.Can I inspect my goods before shipping ? Yes,welcome to inspect the goods anytime ,and we will keep updating you the video and photos while we making your lights
7.Can I get a discount or negate the price? Yes,please tell us your exact demands and purchase quantity ,we will offer you with our best price
8.How long is the average lead time ? It depends ,for material or color samples around 3-7days,for the ready stock products we can give you in 3days ,for the customize products and mass production ,need 15-35days .
9.Which shipping method can we choose? You can choose express for samples ,small & urgent items you can send it by air ,bulk orders by sea,anyway ,we will follow your requirements .
10.How many years warranty for your products? 2-5 years for the led and driver parts ,we can follow the customers demand for choose which kind of led and driver to make the bulk orders or project orders.
11.If any quality issues happened ,how will you solve the problems? We have professional QC team to do the inspection before the shipping ,and within 2-5 years if the led or driver goes wrong ,we will send you the new led or driver to replace,the spares cost and courier charge we will pay it ,and after 2-5 years,you just need to to pay us the cost or add it into the new order payment .
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