Q1: What is your minimum order quantity (MOQ)? A: For trial orders, we accept a minimum quantity of 1 unit.
Q2: What payment methods do you accept?
A: Our preferred payment method is a 30% deposit via T/T, with the remaining 70% balance due before delivery. However, we also accept alternative payment methods such as Paypal, Money Gram, Western Union, L/C, etc., depending on your order and local regulations. For further details, please feel free to contact us.
Q3: What is the estimated delivery time?
A: Typically, direct-sale orders are dispatched within 5-10 days after receiving payment. Wholesale orders, on the other hand, usually take approximately 15-30 days to process, starting from the date of deposit receipt.
Q4: Do you offer customization services?
A: Yes, our company welcomes ODM/OEM requests. Kindly reach out to us for more information and specific details.
Q5: Where is your factory located, and can I visit it?
A: Our primary factories are situated in Baiyun district, Guangzhou, Guangdong. We also have facilities located in Wuning District, Nanning, Guangxi. To visit our factory, simply fly to the nearest airport, and we will arrange for your transportation upon arrival.
Q6: What about import taxes?
A: Please note that our company is not responsible for any customs duties or import taxes levied by your country. The import tax is generally based on the machine's value, as declared on the shipping invoice. This value does not include the shipping cost or the total order amount.
Q7: How long will it take to receive my order once it is sent out?
A: For sample orders, most countries will receive their shipments within 7-15 days via air express. However, remote areas or countries may expect delivery times of 20-30 days. Wholesale orders will be delivered by sea, typically taking 25-60 days to arrive.
Q8: What warranty do you offer?
A: We provide a 1-year warranty on our products. In case of any quality issues confirmed by us within one year from the invoice date, we will supply free spare parts and prepay the international freight costs.
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