Q: Are you a factory or a trading company?
A: We are a factory from Guzhen, Zhongshan city, China which have more than 15 years lighting experience.
Q:Can you design products according to the customer's requirements?
A: Yes, of course. We specialized in custom made and have professional design team. You just need provide your like product pictures or product details to us, we will make design drawings for you confirm and production it if there have no any problems.
Q:What is the average lead time?
A:It generally takes 15-20 days for samples, and takes 30-40 days for bulk.The specific lead time can negotiate.
Q:How long is your warranty periord?
A:The light source we provide 2 years warranty, the outside style we offer 5 years warranty.
Q: Can I have a sample order for the products?
A:Yes, we welcome sample order for testing and quality inspection.
Q: What should I do if the item is damaged or lost when receiving the package?
A:Please no hesitate to contact us and send a photo for proof, once confimed, we will offer you a replacement free of charge.
Q:Payment & Order confirmation Terms?
A:For an order to be confirmed as final, the customer needs to make an advance payment of 30% of the total cost. And the remaining amount should be paid after final order has been made.
Q:Any further questions?
A:Any inquiry about products,kindly "send inquiry" "contact supplier" "chat now" or you can contact us by Whatsapp or Wechat, wewelcome your inquiry.
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