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SMART is also quite experienced on ODM&OEM cooperation with customers for personalized products, all new ideas are welcome here.
Q1. Do you have certificate for your products ?
A: Yes, for all of our products have CE (EMC LVD), Rohs, C-tick, FCC, PSE, REACH, ERP etc. Certification
Q2. What's the warranty?
A: Our Commercial Light are 5 years warranty.
Q3. Can I have the sample light and What's the MOQ?
A: We very welcome you to set sample order to feel our quality, so MOQ=1, and mixed sample will acceptable.
Q4. How long is the delivery time?
A: Sample order is 3-5 days, massive order is 7-20 days depends on the quantity.
Q5. What's your payment terms please?
A: T/T in advance, L/C, Paypal, West Union.
Q6. How to move the order
A: Usually by Express DHL, FEDEX, TNT or UPS, and it will cost 3-5 days on the way, when the order is big, or By Air or By sea cost 10-25days on the way.
Q7. Is it okay to Print your company name or Logo on lamps
A: Yes, pls inform us before ordering
Q8. How to process one orde
A: 1> pls let me know your needed and requirement
2>according as your needed, we quote you all the cost
3> pls confirm all the details on the PI, and arrange the deposit
4> we arrange the production, and ship to you by express and tell you the tracking number to follow
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