QAre you a manufacturer or trading company?AWe are a factory.We are professional manufacturer of chandelier, ceiling lamp, floor lamp, wall lamp, projects, hotel lighting in Zhongshan City, China.Q What are your main products?AClassic, modern luxury chandelier lamp, creative modern pendant light, large project lighting, hotel custom chandelier, ceiling lamp, floor lamp, wall lamp, etc.
Q Can I get some samples ?AWe are honored to offer you samples, but sample charge is required.
Q What is your payment terms?A30% deposit, 70% balance pay before shipment.
Q Do you provide OEM and ODM product?AWe can offer OEM&ODM Service.meet your special needs.
Q What is average lead time?ASample usually takes about 10-15days depending on product type. Bulk order usually takes about 25-45 days.
Q Which certification do you have?AOur products have passed the CE, ROSH, LVD, EMC, ETL and CCC Certification,if you are require for more certification, please contact our service
Q What is your MOQ limited?Awe don't have MOQ for starting order, for customized items, company MOQ policy is 100 pcs, ( more details, please contact our service )
Q What shipping method can I use, and how long does it takes?ADHL, UPS, FedEx or TNT. It usually takes 3-5 days for shipping. for mass product, we could offer order shipping service as via Ocean, via Air
Q Where is your factory located? Can I visit there?AOur factory located in China " Lighting Capital City " Guzhen Town, Zhongshan City . All our clients from home or abroad, are warmly welcome to visit us!
Q Can I have my logo on products?AYes, please contact or inform us before place order, for small quantity we have to charge some fee on it, and for quantity more than 300pcs, it would be a free service.
Q How about warranty?AONormally we are offering 3 years for warranty. For 5 years, even more, please contact us for more information, we'll provide you more details about it.
Q How to place order?A1st let us know your requirements or application.
2nd We quote according to your requirements or our suggestions.
3rd customer confirms the samples and places deposit for formal order.
4th We arrange the production.
For order smaller than 20pcs, you could place order on our alibaba website, and if there's no selection for you, please leave us message, we'll contact you as soon as possible.
Notice
ABOUT PHOTO -
All the photo are taken camera. Due to the different factors of photographic equipment, technology, angle, light and computer monitor, some color difference may be caused. For some people who care about those issues, please contact our service before purchasing. and in this situation, for such a transaction dispute can not be used as a reason for return! Please understand!
REPLACEMENT & DAMAGE -
Although our product packaging is very strong, but due to the delivery to the third party long-distance transportation and
distribution, there is a certain risk, extrusion of lamps is inevitable, especially the parts of acrylic products. If the
lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged parts. We will express the good accessories for free To you. We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is a problem, we are still willing to solve it. All problems, if there is more calm, frank and tolerant between each other, try to transpose thinking, believe that any problem will be solved.
TRANSPORTATION INSTRUCTION -
Generally, there are two ways to deliver goods: logistics ( transportation via air/ocean ) and express delivery A: the advantage of logistics is that the fee is cheaper, but the disadvantage is that the time is a little bit slow and you have to go to do custom clearance and arrange the final transportation yourselves. After the goods arrive, they will inform you by telephone. Please ask them delivery address and telephone number, and then take the ID card and related information also Bill of lading of the receiver to pick up the goods. ( Recommend for large quantity buyer ) B: the advantage of express delivery is that the transportation fast speed and the delivery is door-to-door. The disadvantage is that the freight is relatively expensive. So if delivery is not urgent, it is generally recommended to send logistics. Express delivery to your address is in principle. ( Recommend for personal using or small quantity buyer )
LAMP INSTALLATION -
Warm tips: for reference of lamp, please check our details on our Alibaba website, there are Install Instructions placed in the box or check in our Details on our web, lamps are electrical products, in order to ensure safety, please hire professional
electrician to guide the installation of lamps!!
AFTER SALE NOTICE -
1. Damage problem: if the damage is caused by transportation, provide the damaged pictures, and we will send the replacement parts, and free of charge for those fee.
2. Warranty service: 3 year warranty: from the date of purchase, if there is any electrical fault under normal use, it can get
three years free warranty and life-long-Term cost maintenance service (except for light source, remote controller, ballast and driver). The warranty service is limited to the repair or replacement of faulty parts. Within 15 days, the quality problem can be reissued free of mail. After 15 days, the customer needs to subsidize the freight to make up the parts, and the cost of accessories depends on how it is damaged. You can't enjoy the free warranty service under the following circumstances:
A. damage caused by improper use and installation of power supply;
B. damage caused by incorrect use or improper repair or modification;
C. damage caused by incorrect or negligent use of improper accessories;
D. damage caused by other accidents 4. The customized style is unique and cannot be returned. Please understand
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